Last Updated: 2 June 2025
At Batiora Farm Fresh, we are committed to delivering natural, pure, and honest products. We value our customers and their trust. If you have any grievances or concerns related to our products or services, we ensure a fair and transparent redressal process.
1. Grievance Officer Details:
Name: Arvind Kumar Yadav
Designation: Grievance Officer
Email: arvind2007yadav@gmail.com
Phone: +91-9971570939
Working Hours: Monday to Friday, 10:00 AM – 6:00 PM
2. How to Raise a Complaint:
You can raise a complaint through any of the following channels:
- Write to us at seva@batiora.com with details of your grievance, order ID, and contact information.
- Visit https://batiora.com/pages/contact and fill out the form.
3. Redressal Timeline:
Within 48 hours of receiving your complaint.
We aim to resolve all grievances within 7 business days from the date of receipt. Complex issues may take longer, in which case you will be informed of the revised timeline.
4. Escalation Matrix (If Unresolved):
If your concern remains unresolved beyond the stipulated time, you may escalate the issue to our director:
Name: Narayan Hari Yadav
Email: narayanhari.yadav224@gmail.com
