Last Updated: 2 June 2025
BATIORA FARM FRESH PRIVATE LIMITED (“Batiora”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you interact with us through our website, mobile applications, social media platforms, or when you purchase our products or use our services (collectively, the “Platform”).
By visiting our Platform or sharing your personal information with us, you agree to the terms of this Privacy Policy. If you do not agree, please do not access or use our Platform.
1. What Personal Information We Collect
A. Information You Provide
- Full name
- Email address
- Phone number
- Shipping and billing address
- Business name (if applicable)
- Payment information (processed via third-party providers)
- Comments, feedback, and reviews
B. Information Automatically Collected (“Device Information”)
- IP address
- Browser type and version
- Time zone and geolocation
- Pages viewed, links clicked, and browsing behavior
- Referring website or search terms
C. Information from Cookies and Similar Technologies
We use cookies, pixels, tags, and scripts to track user activity and preferences. You may disable cookies via your browser settings; however, some parts of the Platform may not function properly.
2. How We Use Your Personal Information
- Process and fulfill your orders
- Communicate with you (order confirmations, customer service, updates)
- Improve and personalize our Platform and offerings
- Detect, prevent, and mitigate fraud or security threats
- Send you promotional content, offers, or newsletters (only if you opt in)
- Maintain internal records and analytics
- Comply with legal obligations
3. Sharing Your Personal Information
We do not sell or rent your personal data. However, we may share it with:
- Service Providers: Shipping, payment processing, marketing, IT, analytics (e.g., Google Analytics)
- Legal Authorities: As required under law, court orders, or government requests
- Business Transfers: In the event of a merger, acquisition, or asset sale
4. Data Retention
We retain your data only as long as necessary for the purposes outlined or as legally required. You may request deletion of your data by contacting us.
5. Your Rights
You have the right to:
- Access your personal information
- Correct or update your data
- Withdraw consent at any time
- Request deletion of your data
- Object to or restrict processing
- Lodge complaints with authorities (if applicable under GDPR or local laws)
To exercise your rights, contact: seva@batiora.com
6. Security Measures
We use secure servers, encryption, and cloud infrastructure with safeguards. However, no transmission over the internet is 100% secure. We cannot guarantee absolute security.
7. Children’s Privacy
Our Platform is not intended for children under 16. We do not knowingly collect data from minors. If such data is discovered, we will delete it promptly.
8. Behavioural Advertising and Analytics
We use tools like Google Analytics and cookies to understand user behavior and deliver relevant ads.
9. International Data Transfers
If you’re accessing the Platform from outside India, your data may be processed in India or other jurisdictions. We ensure appropriate safeguards are in place.
10. Third-Party Links
Our Platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing personal data.
11. Choice and Opt-Out
You may opt out of promotional emails at any time by clicking “unsubscribe” or contacting us. You may still receive transactional communications.
12. Governing Law and Jurisdiction
This policy is governed by Indian law. Any disputes are subject to the exclusive jurisdiction of the courts of Mathura, Uttar Pradesh, India.
13. Updates to this Policy
We may update this Privacy Policy at any time. Continued use of the Platform indicates your acceptance of any changes.
14. Contact Us
Grievance Officer
- Email: seva@batiora.com
- Company: BATIORA FARM FRESH PRIVATE LIMITED
- Address: C/O DWARIKA DEESH, NH-2 KE PASS, Chaumuhan, Chhata, Mathura – 281406, Uttar Pradesh, India
